How HMV made me annihilate a game I bought
If you were running an online game shop, what would you say is the best way of guaranteeing customers never, ever buy from you again? Leaving the disc out of the box? Overcharging them? Delivering it weeks later than you expected? No. The best way is to make them have to utterly destroy the box to gain access to the disc.
I’ve been doing a bit of catch-up with games having taken a week off work, and one I meant to play but never did was Black & White 2: Battle of the Gods, the expansion pack for Black & White 2 — a superb game in my opinion. It’s become very difficult to get hold of though, so with little choice I ordered from HMV’s online shop. For those of you outside the UK, HMV is one of the largest music/game/film chains in the country and has stores in practically every town and city; as such, you’d think their online shop would be pretty reliable. You’d be wrong.
The game arrived, and I was all in the mood for some epic god action. Then I noticed a strange red piece of plastic lodged into the part of the DVD case that you open. Intrigued, I went to open the DVD case so I could see what it was — but it very quickly dawned on me that this was in fact the security seal. I couldn’t get into the damned thing! Slightly irritated but undeterred, I tried to ply it out with a knife. All I accomplished by doing this was breaking part of the plastic around the edges of the case, so I went searching online and found that some other fellow got exactly the same thing a couple of years ago. The result? Well, it’s not pretty.
There are three things I’ve managed to establish about this red piece of plastic:
- It will make normally opening the case impossible
- Fridge magnets and any amount of banging on the case seems to have no effect on it
- They are typically removed in HMV shops with an ultra-strong magnet
- It goes through the entire case, so using physical tools to extract it will almost certainly fail
For anyone else who stumbles across one of these security seals (I’m sure more than a few people will), the best way to remove it without irreparably destroying your game assets or going to your local HMV shop is to:
- Use scissors to cut open the thin plastic sleeve that holds the cover art
- Remove the cover art
- Pull the case open from the bottom until you have enough room to remove the manual
- Remove the manual
- Do whatever it takes to remove the entire front cover, thus revealing the disc
- The security seal goes underneath the button used to release the disc, so you need to push together the two halves of the circular button so you can simultaneously remove the disc
- Find an unused DVD case or buy some (it’s useful to have a stock in your house for general storage and situations like this)
- Put the cover art, manual, and disc into the new DVD case
Hope this helps. And remember: order from somewhere else if you can! If you receive a DVD case toting this monstrous security seal, you’ll most probably have to either go to your local HMV shop or destroy the case.
Update: The customer service manager of HMV got in touch with me a few days after writing this article and offered to send me a replacement box, explaining that the mix-up was due to the same facility mailing out games to the physical shops and the online shop. Makes sense I guess, although I hope they improve their quality checking routines to ensure it doesn’t happen to more unfortunate customers. Still, I’m pleased that HMV contacted me of their own accord, and the gesture of sending a replacement — complete with cover art and manual — is appreciated. I guess it was an honest mistake that they will rectify if you ask them to.


As I’m sure anyone who’s been reading my blog for a while is aware,
Most Team Fortress 2 players have caught wind that new maps are coming to the game, with references to Badlands having existed in the game way back during the beta and numerous hints from Valve throughout the period since. However, Valve
No other weapons to be introduced have been announced, and they’ll also be rolled out gradually so you won’t suddenly open the game and find dozens of new weapons firing all over the place — existing players will be eased in as new weapons slowly make their debut. I’m hoping the second Medic unlockable will be a healing gun that sacrifices ubercharge in exchange for the ability to infect enemy players with disease just like the Medic from Team Fortress Classic.
Founded by the
From the ’stupid video that’s actually kind of inspired’ department comes
I think it’s fair to say that Super Mario Galaxy is, without a doubt, the best game on the Wii. And from what I’ve seen so far, I’d be willing to say the initial impression shows all signs of the game being much better than its predecessor, Super Mario Sunshine (a game I did like a lot, incidentally).
All these fantastic memories are continuously fed to you. A lot of the magic is in the music, which is a beautiful soundtrack that works in endless cues and melodies from Mario games of yore. You’ll smile when you see a large egg creeping around with a mysterious green tentacle coming out the back of it, and then realise the underground music from Super Mario Bros is subtlety worked into the backing with a vibraphone.
And speaking of beautiful, damn this game is beautiful. Even though there is disappointingly no anti-aliasing, even on a 32-inch high-definition television it looks fantastic at 480p. It’s perfectly smooth, and the sheer quality of the lighting and artistic direction entirely overrules any technical drawbacks; the camerawork and animation in the introductory cutscene is also simply amazing. I can’t see many people playing Super Mario Galaxy and being disappointed with how it looks, and I personally do really like